Refund & Returns.
We want every Kabir Tea order to reach you in the best possible condition. Here is how returns, replacements and refunds are handled.
A Clear & Simple Policy
This Refund & Returns Policy explains the general process for issues relating to Kabir Tea products purchased through shopping platforms linked from our website.
Return Requests
Return or replacement eligibility depends on the policies of the platform where the order was placed.
Product Issues
Damaged, incorrect or defective orders should be reported through the applicable order support process as soon as possible.
Refund Timeline
Where a refund is approved, the timing depends on the applicable platform and payment method.
General Refund Policy
Kabir Tea products may be purchased through third-party shopping platforms linked from kabirtea.com.
Refunds, returns, replacements and cancellations for orders placed through such platforms are generally governed by the applicable policies and procedures of the platform where the purchase was completed.
Orders Placed Through Amazon
If you purchase Kabir Tea through Amazon, please use your Amazon order page or Amazon customer support to initiate an eligible return, replacement, cancellation or refund request.
Important
Amazon's current return, replacement, refund and cancellation policies will determine whether an order is eligible and what process applies. These policies may vary depending on the product, order and delivery circumstances.
Damaged Product
If your Kabir Tea package arrives visibly damaged or the product appears to have been damaged during delivery, please report the issue through the platform where the order was placed.
Where possible, keep the original packaging, product and order information until the issue has been reviewed.
Incorrect Product
If you receive a product different from the one ordered, please contact the applicable shopping platform promptly and follow its return or replacement procedure.
Please keep the order details and product packaging available if they are required during the resolution process.
Eligibility
Whether a product qualifies for a return, replacement or refund depends on the applicable terms of the platform through which the order was placed.
Eligibility may depend on factors such as:
- The condition of the product
- The reason for the return request
- The applicable return window
- Order and delivery circumstances
- The platform's current return policy
Refund Processing
Once a refund is approved by the applicable shopping platform, the refund will generally be processed according to that platform's procedures and the payment method used for the order.
The time taken for the amount to appear in the customer's account may vary depending on the payment provider or financial institution.
Cancellation
If you wish to cancel an order, cancellation requests should be made through the shopping platform as soon as possible.
Cancellation availability depends on the current order status and the applicable platform policy.
Contacting Kabir Tea
For general questions about Kabir Tea products or our website, you may contact us using the details provided below.
For an order-specific refund, return, replacement or cancellation request, please use the support system of the platform where the order was placed.
How It Works.
Check Your Order
Open the order details on the platform where the purchase was completed.
Submit Request
Select the relevant return, replacement or refund option if available.
Review
The request is reviewed according to the platform's applicable policy.
Refund / Resolution
If approved, the applicable refund, replacement or resolution is processed.
Talk To Us.
For general questions about Kabir Tea, our products or our website, feel free to reach us. For Amazon order-specific issues, please use Amazon's order support process.
We value every Kabir Tea experience.
Kabir De — Har Sip Mein Sukoon.
